Job Title: Lead Front Office Receptionist Status: Time Reports To: Employee: Date: SUMMARY OF POSITION ESSENTIAL DUTIES Mentor and Coach other front desk receptionists within your assigned region. Provide training to other front desk receptionists on best practices with patients. Organize training of new staff. Welcomes patients and visitors by greeting in person or on the telephone. Answering patient inquiries regarding services provided, as well as retail products. Manage Scheduling appointments in person or by telephone. Keep patient appointments on schedule by notifying provider of patient's arrival; reminding provider of service delays. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Checking and verifying patient’s insurances. Obtains revenue by recording and collecting patient charges, controlling credit extended to patients. Selling company products and services based on patient’s needs. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by working together towards common clinic goals. Providing positive feedback and encouraging results. Participate in coaching and training Other duties as assigned. SECONDARY DUTIES JOB DESCRIPTION PHYSICAL DEMANDS ESSENTIAL FUNCTIONS Explanation: Each physical requirement is rated on a frequency scale of 0-3 to reflect the requirements for normal working hours. Reasonable accommodations will be made as necessary. Physical Requirements Frequency rating: 0. None (0%) 1. Occasional (1-33%) 2. Frequently (34-66%) 3. Constant (67-100%) A. Sitting 2 I. Wrist Deviation (Side to Side) 2 B. Standing 1 J. Hand/Wrist Repetitions (Up/Down) 2 C. Walking 2 K. Reaching 1 D. Grasping Simple: < 25 pounds Firm: >25 pounds 0 0 L. Manual Dexterity/Strength Gross motor, light-moderate strength Gross motor, moderate -heavy strength Fine motor, light - moderate strength Fine motor, moderate-heavy strength 1 1 1 1 E. Squatting/Kneeling/Crawling/ Climbing 0 M. Twisting/Bending 1 F. Pulling Up to 10 lb. Up to 25 lb. Up to 50 lb. Up to 100 lb. Over 100 lb. 1 0 0 0 0 N. Lifts and Carries Up to 10 lb. Up to 25 lb. Up to 50 lb. Up to 100 lb. Over 100 lb. 1 0 0 0 0 G. Lifts Overhead Up to 10 lb. Up to 25 lb. Up to 50 lb. Up to 100 lb. Over 100 lb. 0 0 0 0 0 O. Pushing Up to 10 lb. Up to 25 lb. Up to 50 lb. Up to 100 lb. Over 100 lb. 1 0 0 0 0 H. Visual Requirements Close eye work (small figures) Color discrimination Minimal color discrimination Normal color discrimination Other _________________ 2 0 0 P. Hearing Requirements Must consistently fulfill communication needs; i.e., telephone 3 WORKING CONDITIONS Q. Driving 1 R. Other: ____________________ 0 EQUIPMENT & SOFTWARE OPERATION The incumbent in this position may operate any/all of the following equipment: Microsoft Outlook, Word, Excel, PowerPoint, fax, email, phone, NextGen, EMA POSITION REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.