 Courteously check patients in and out according to our Customer Service standards.
 Must be able to Verify insurance and collect appropriate dues.
 Balance and reconcile money collected during your work shift.
 Schedule appointments, maintain and update the schedule as needed.
 Confirm appointments for providers, aestheticians and RN’s.
 Create and maintain patient charts, ensure you have up to date information at all times.
 Prepare superbills accurately and in a timely manner
.  Follow all HIPPA regulations, keep patient personal and financial information confidential.
 Anticipate and respond positively to changing conditions.
 Ability to stay focused on what needs to be accomplished while under pressure.
 Ability to listen and communicate effectively and kindly while listening to patient complaints.
 Keep the front office neat and orderly to maintain our high standards.
 Maintain inventory, place order weekly as needed.
 Other duties as assigned to assist the overall function of your location.
 Verify insurance (deductible and copay amounts)
 Know the difference between an HMO and PPO
 Ability to know the difference between Blue Cross and Blue Shield
 Ability to determine Medi-Cal HMO patients requires authorization and should be billed to Medical Group or IPA
 Ability to read insurance card and input the correct payer id or payer name and address
 Ability to know Military Insurance programs require specific policy info (SS# or 11 Digit id) 
 Ability to multi-task in an expeditious manner


 Ability to know if the payer is contracted with Tax id/NPI
 Verify authorization for HMO commercial and Medi-cal HMO
 Awareness of completing all patient Demographics to avoid claim rejections
 Ability to post copays into EMA
 Ability to verify straight Medicare vs Medicare Advantage Plan
 Distinguish primary insurance vs secondary insurance